Privacy Policy

Last updated: 15 April 2026

1. Who We Are

Deal N Drive Ltd is a used car dealership registered in England and Wales. We are committed to protecting your personal data and respecting your privacy.

Company: Deal N Drive Ltd
Registered Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: dealndrive01@gmail.com
Phone: +44 7780 237980
Website: dealsanddrive.com
ICO Registration Reference: ZC105907 (registered 14 March 2026, expires 13 March 2027)

We are registered with the Information Commissioner's Office (ICO) as a data controller. You can verify our registration at ico.org.uk.

2. What Data We Collect

We may collect and process the following personal data:

Identity data: your name and title.
Contact data: your email address, phone number, and postal address.
Vehicle data: details about vehicles you are interested in buying or selling (registration number, mileage, condition).
Transaction data: records of purchases, part exchanges, payments, and warranties.
Communications data: records of correspondence with us via email, phone, WhatsApp, or our website contact form.
Technical data: IP address, browser type, and usage data when you visit our website (collected via cookies and analytics tools).

3. How We Collect Your Data

We collect data when you:

Browse our website.
Enquire about a vehicle by phone, email, WhatsApp, or our contact/sell-your-car forms.
Purchase a vehicle or arrange a part exchange.
Leave a review or provide feedback.
Subscribe to any communications from us.

4. How We Use Your Data

We use your personal data for the following purposes:

To sell you a vehicle: processing your purchase, arranging finance or part exchange, issuing invoices, and transferring vehicle ownership.
To buy or value your vehicle: assessing vehicles offered to us for purchase or part exchange.
To provide after-sale support: administering warranties, handling complaints or returns.
To communicate with you: responding to enquiries, sending updates about vehicles you have expressed interest in.
To comply with legal obligations: including HMRC tax records, FCA requirements (if applicable), DVLA notifications, anti-money laundering checks, and consumer protection law.
To improve our services: analysing website usage to improve our site and marketing.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: where processing is necessary to fulfil a contract with you (e.g. selling you a vehicle).
Legal obligation: where we are required by law to process your data (e.g. tax records, consumer rights).
Legitimate interest: where processing is in our legitimate business interests and does not override your rights (e.g. marketing our vehicles to people who have enquired).
Consent: where you have given us specific consent (e.g. opting in to marketing emails). You can withdraw consent at any time by contacting us.

6. Who We Share Your Data With

We may share your personal data with:

DVLA — for vehicle registration and ownership transfers.
HMRC — for tax and accounting purposes.
HPI / vehicle history check providers — to verify vehicle histories.
Warranty providers (WarrantyAssist) — to administer your vehicle warranty.
Finance providers — if you choose to finance your purchase (with your consent).
Website hosting and analytics providers — who process data on our behalf under strict data processing agreements.
Professional advisers — such as accountants and solicitors, where necessary.
Advertising platforms — such as AutoTrader, Facebook Marketplace, and other listing sites where we advertise vehicles.

We will never sell your personal data to third parties for their own marketing purposes.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Customer transaction records: 6 years after the transaction (to comply with HMRC and consumer law requirements).
Enquiry data (no purchase): 12 months from your last contact with us, unless you ask us to delete it sooner.
Website analytics data: anonymised and retained for up to 26 months.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data (submit a Subject Access Request).
Rectify inaccurate or incomplete data.
Erase your data (the “right to be forgotten”), subject to legal retention requirements.
Restrict or object to processing of your data.
Data portability — receive your data in a structured, commonly used format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at dealndrive01@gmail.com.

We will respond to your request within one month. There is no fee for making a request, unless it is manifestly unfounded or excessive.

9. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. You can control cookies through your browser settings. We use:

Essential cookies: required for the website to function.
Analytics cookies: to understand how visitors use our site (e.g. Google Analytics).

We do not use advertising or tracking cookies.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. AutoTrader, finance providers). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the chance to address your concerns first, so please contact us at dealndrive01@gmail.com before escalating to the ICO.